At Cozy Nest Keys, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, please review our returns and refunds policy below.
Return Eligibility
You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
Products that show signs of use, damage, or are not in their original condition may not be accepted for return.
Return Process
To initiate a return, please contact us at [email protected] within the 7-day return window. Include your order details and the reason for your return request.
Once your request is reviewed and approved, you will receive instructions on how to proceed with the return.
Refund Policy
After we receive and inspect the returned item, we will notify you regarding the status of your refund.
If approved, your refund will be processed within 5 to 10 business days.
Non-Returnable Items
Certain items may not be eligible for return due to hygiene or usage reasons. These exceptions will be communicated if applicable.
Late or Missing Refunds
If you have not received your refund within the stated time frame, please first check with your local courier or payment handling process. If the issue persists, contact us at [email protected] for assistance.
Contact Us
For any questions regarding returns or refunds, please contact us:
Email: [email protected]